Real-time online booking, written to your PMS.

Most dental websites have a "book online" button. Most of them open a contact form, send an email to the front desk, and the patient hears back "in 24-48 business hours." By that point, the patient has already booked with the practice down the street that actually let them pick a time on their phone at 9:47pm.

Xcare Online Scheduling is real-time, provider-specific booking. The patient sees actual available slots for the actual operatory and provider they need, picks one, and the appointment is written directly into Dentrix, Open Dental, or Eaglesoft before the confirmation page loads. No staff intervention. No "we'll call to confirm."

The booking widget reads provider schedules, operatory availability, appointment-type duration rules, and new-vs-returning-patient logic from your PMS. Where the PMS exposes a sanctioned write path - Open Dental's API natively, and Dentrix / Eaglesoft via their supported integration channels - Xcare writes the appointment to the correct operatory, with the correct procedure code, blocked for the correct duration. Your front desk sees it in the schedule the same way they'd see a phone-booked appointment.

On PMS configurations that don't support direct write-back, the booked appointment lands in the Xcare inbox as a one-click confirmation - the front desk accepts it and it drops into the schedule. Either way, conflicts are impossible by design - the widget can only show slots that are actually open the moment the patient picks. If two patients try to book the same slot, the second one is given the next available alternative.

• Real-time provider-level availability
• Native write-back on Open Dental; supported channels for Dentrix and Eaglesoft
• One-click front-desk confirmation where direct write-back isn't available
• Appointment-type rules: duration, operatory, provider
• New vs returning patient logic
• Insurance verification on intake (optional add-on)
• SMS + email confirmation, ICS calendar invite

Replacing a contact-form "book online" button with real-time scheduling typically lifts website-to-booked-appointment conversion from 1-2% to 6-9%. On a practice doing 5,000 monthly site visits, that's the difference between 50 and 350 booked appointments per month - on the same traffic.

The lift is biggest on mobile (where 70% of dental searches happen) and biggest after hours (where 30-40% of new-patient bookings now occur).

Online Scheduling embeds anywhere: your website, Google Business Profile (Reserve with Google), Meta and Google ad landing pages, recall SMS links, and post-visit review SMS. Every channel that can carry a link can carry a booking flow.

Booking the appointment is the first step. The pre-visit work - insurance verification, medical history intake, consent forms, ID upload, payment-on-file - is what turns a booked appointment into a kept, paid one.

Online Scheduling chains into a configurable intake flow. Insurance is verified in real time against the major carriers (Delta, MetLife, Cigna, Aetna, Guardian, Sun Life, Manulife, and 200+ others). Medical history and consents are captured on the patient's phone before the visit, written back to the PMS as scanned forms. The result: same-day intake at the front desk drops from 15 minutes to 2.