Patient downloads the XCare app and creates their account. The patient will be sent a verification code to confirm and complete their account setup
Patient will be asked to connect to their existing dental provider. If they don’t currently have a dentist, they can use our search functionality to find a dental practice that meets their needs.
Once a patient has selected their current provider, they can view the clinic details including their sterilization protocols, practice images, availability of the dentists at the practice, insurance coverage information and online ratings. Patients can also book an appointment directly from this profile page.
The patient will then select the type of appointment they require and the time that they prefer for their appointment.
Patients will review their booking request and will receive confirmation once they have submitted their dental appointment request.
Once the patient appointment request is complete, the dental practice and the patient can easily communicate via live chat to confirm any necessary details for the appointment.
The clinic will then approve the request, and the patient will receive a direct notification with all their appointment details. All patient appointments will be stored in the “My Appointments” section of the patient account.
24 hrs prior to the appointment the Patient will receive a direct notification to complete pre-screening questions. The answers to the pre-screening quiz will be updated on the Clinic portal.
On the day of the appointment, patients can easily check in or let the practice know they may be late for their appointment.
Once the appointment is complete, clinics can use our contactless payment feature. This feature allows dental practices to request payments via the app. All completed appointments will be stored in “My Appointments” section of the profile.
As patients continue to use the app, they can easily monitor their insurance coverage, the points they have collected or redeemed and give reviews for dental practices.