Your front desk team, working 24/7.
Xcare AI agents handle the repetitive work that burns out your team: answering calls, chasing overdue patients, rebooking no-shows, and keeping every patient engaged between visits - so your staff can focus on the people in the chair.
What it does
AI receptionist for incoming calls
Answers every call - after hours, at lunch, or when lines are busy. Books and reschedules appointments, answers common questions, and routes urgent calls to your team.
Outbound recall & overdue outreach
Finds patients overdue for recall in your PMS and reaches out by call, SMS, or email with a direct booking link, following up until they book.
No-show & cancellation recovery
Contacts patients who missed or cancelled appointments and rebooks them into open slots before the chair time is lost.
Admin task automation
Handles routine admin work - appointment confirmations, reminders, forms and intake requests, insurance and benefit questions - without staff involvement.
Workflow automation
Trigger-based workflows move patients through your playbook: welcome sequences, pre-visit instructions, post-visit follow-ups, and treatment-plan reminders.
Customer engagement between visits
Keeps patients warm with check-ins, education, birthday and milestone messages, and reactivation nudges - personalized to each patient.
Analytics on every interaction
Every call, message, and booking is logged and reported: answer rates, conversion to booked appointments, recall recovery, and revenue influenced.
Human handoff when it matters
Agents recognize when a conversation needs a person and transfer live or take a detailed message - nothing falls through the cracks.
How it works
Connect
Link your phone line and PMS. Set your agent's tone, scripts, and rules.
Deploy
The agent starts answering calls and running recall, rebooking, and engagement campaigns.
Measure
Watch booked appointments, recovered recalls, and answered-call rates in your dashboard.
Every conversation, working for your practice
Answer rate
See how many calls the AI answered that would have gone to voicemail.
Booked from calls
Track appointments booked directly by the voice agent.
Recall recovery
Overdue patients reactivated and back on the schedule.
Rebooked no-shows
Lost appointments recovered into open slots.
Engagement reach
Patients touched by campaigns, check-ins, and follow-ups.
Revenue influenced
Production tied to agent conversations and outreach.
Questions
What can the Xcare AI agents do?
Xcare AI agents answer and route incoming calls, place outbound calls and messages for overdue recalls and rebooking, run scheduling workflows, engage patients between visits, and feed every interaction into your analytics. They work 24/7 and hand off to your team whenever a human is needed.
Can the AI agent really answer our phone calls?
Yes. The voice agent answers calls after hours, during lunch, or when your front desk is busy. It can answer common questions, book and reschedule appointments, take messages, and route urgent calls to your team.
How does outbound outreach for overdue patients work?
The agent identifies patients who are overdue for recall or hygiene visits in your PMS, then reaches out by call, SMS, or email with a friendly message and a direct booking link. It follows up automatically until the patient books or opts out.
Will it sound robotic to our patients?
No. The agents use natural, conversational language tuned to your practice's tone and branding. Patients can always ask to speak with a person, and the agent transfers or takes a message.
Is patient data safe with the AI agents?
Yes. Agents only access the scheduling and contact data they need, every conversation is logged for your review, and outreach follows consent and privacy rules for healthcare communication.