Dentrix is the PMS most North American dental practices run on - and for good reason. It does the clinical and operational job well. Where Dentrix isn't designed to help is the layer above: marketing attribution, recall conversion, reactivation campaigns, rewards loops, and weekly revenue reporting that doesn't require your office manager to rebuild a spreadsheet every Monday.
That's the layer Xcare builds on top of your Dentrix data.
What we connect to
- Dentrix Ascend - cloud, native API + PMS mirror.
- Dentrix G7 / G7.x - on-premise, PMS bridge.
- Dentrix Enterprise - multi-location DSO setup, our PMS bridge.
All connections are read-only. We don't write back into Dentrix. Your front desk workflow doesn't change.
What Xcare does on top of your Dentrix data
| Job | What Dentrix gives you | What Xcare adds |
|---|---|---|
| Recall | Recall list, manual outreach | Automated SMS-first sequences, two-way replies, missed-appointment recovery |
| Reactivation | Inactive patient query | Quarterly reactivation campaigns with attribution back to booked appointments |
| Marketing attribution | None | Every booked patient mapped to source - paid, organic, referral, rewards, recall |
| Rewards | None | Xcare Rewards loop - 200K+ member network referring into your chair |
| Reporting | Built-in PMS reports | Weekly Patient Revenue Report mirroring the five spreadsheets your office manager rebuilds Monday morning |
How the connection works
- Day 1: PMS bridge installed on the Dentrix server (or API credentials for Ascend).
- Day 2-3: Last 90 days of patient, appointment, and ledger data mirrored into your Xcare sandbox.
- Day 4-14: Xcare builds your Patient Revenue Report - retention curve, reactivation pool, recall conversion, marketing attribution, LTV by procedure.
- Day 14+: You see your numbers. No commitment to continue.
Common questions from Dentrix practices
Will this slow down my Dentrix server?
No. Our sync incrementally during off-hours and pulls only changed records. Most practices see zero measurable impact on Dentrix performance.
Do we need to switch off Dentrix's built-in recall or eDex?
No - though most practices end up doing so within 60 days because Xcare's recall sequences book 25 - 40% more due patients. We can run side-by-side for the first month so you can compare conversion directly.
What about HIPAA / PIPEDA?
our PMS bridge is HIPAA and PIPEDA compliant; Xcare is built on the same standards. Patient-level data stays encrypted in transit and at rest, and we sign a BAA on request.
Connect your Dentrix and we'll mirror your last 90 days into a Patient Revenue Report - in 14 days, free, no commitment.