Win back every lapsed patient.

Every dental practice has a list of patients who've gone 9, 12, 18, or 36 months without a hygiene visit. These are people who already trust you, already have a chart on file, and already had their insurance verified. Reactivating them is the cheapest production a practice can generate - typically $40-$80 per booked appointment versus $200-$350 for a new patient from paid ads.

Xcare Recall & Reactivation runs this list automatically. We pull every overdue patient from your PMS, segment by months overdue and procedure history, and run a multi-channel sequence (SMS, email, voice agent call) until they book or explicitly opt out.

For 6-month recall: SMS one week before due date with a one-tap booking link. Reminder SMS at due date. Email at +30 days with the same link. For 12-month+ reactivation: a different sequence entirely - softer copy, longer cadence, optional voice-agent outreach, and (if Xcare Rewards is on) a points bonus for returning.

Every message routes to real-time booking. No "call to schedule." No form. The patient picks a slot on their phone and it lands in your hygiene operatory.

• Pulls overdue patients from PMS automatically, daily
• Segments by months overdue, last procedure, insurance status
• Multi-channel: SMS, email, optional voice-agent call
• Real-time booking link in every message
• Stops automatically when patient books or opts out

On a 2,000-active-patient practice with 600 patients overdue 6+ months, a 90-day reactivation campaign typically books 90-180 of them back into hygiene. At an average $200 hygiene visit + downstream restorative, that's $40K-$120K of recovered production from patients who were already on the books.

The math gets stronger over time. Once the recall engine is running continuously, the overdue list stops growing - and hygiene chair utilization climbs from the typical 70-80% to 90%+.

Reactivation only works if the hygiene chair has room to absorb the bookings. Xcare reads operatory availability live and only fires reactivation outreach into windows the practice can actually fill - no sense booking 200 hygiene visits into a fully-booked schedule.

This is also why we segment by months overdue: 6-month patients are higher conversion and book closer to the outreach date; 18-month+ patients book farther out and tolerate longer scheduling windows. The system fires the right segment at the right time to fill the right gaps.