Earn trust before the first visit.
Patients choose practices they trust, and trust starts with reviews. Xcare asks every patient after their visit, monitors every review across every site, and its AI agent responds for you - so your reputation grows every week, even while you sleep.
What it does
Post-visit review requests
Triggered by completed appointments in your PMS and sent by SMS and email at the right moment - with one tap to your Google review form.
AI review-response agent
Every new review gets a thoughtful, on-brand reply drafted instantly. The agent thanks happy patients, acknowledges concerns, and never reveals health information. Set it to auto-publish, approve-first, or draft-only.
Unified review inbox
Google, Facebook, Yelp, and healthcare directories in one feed. Filter, sort, and reply without logging into five different sites.
Review monitoring & alerts
Track new reviews the moment they appear, with instant alerts for anything that needs attention - so a bad review never sits unanswered for days.
Privacy-safe responses
Every suggested reply is written to never confirm a patient relationship or share health details, keeping you on the right side of privacy rules.
Reputation reporting
Average rating, total reviews, response rate, and review velocity in one dashboard - with comparison against nearby practices.
How it works
Connect
Link your PMS and Google Business Profile.
Ask
Every completed visit triggers a friendly review request.
Respond
The AI agent replies, your team approves, and your rating and ranking climb.
Know exactly what patients think
Ratings tell you how you're doing. Xcare tells you why - with trends, distribution, and sentiment pulled from every review and survey.
Rating trend over time
See your average rating month by month, so you can spot the impact of a new hire, a new process, or a rough week before it becomes a pattern.
Rating distribution
A full breakdown of 1-to-5-star reviews shows whether you have a fan base, a fringe of unhappy patients, or a silent middle that needs a nudge.
Sentiment analysis
AI reads every review and groups what patients actually say into positive themes and areas for improvement - staff friendliness, wait times, billing, and more - with mention counts for each.
Review source tracking
See which platforms your reviews come from - Google, Facebook, Yelp, and more - so you know where your reputation is strong and where it's invisible.
Patient survey builder
Create custom feedback surveys in minutes - add your own questions, adjust settings, and send them after visits to catch concerns privately before they become public reviews.
Response rate tracking
Measure how many patients answer your requests and surveys, and tune timing and messaging to keep the feedback flowing.
Your AI reputation agent
Responding to reviews is one of the strongest local ranking signals - and one of the first things busy teams drop. The Xcare AI agent never drops it.
Instant, personalized replies
The agent reads each review and writes a reply that references what the patient said - not a copy-paste template - in your practice's voice.
You stay in control
Choose auto-publish for 4- and 5-star reviews, require approval for anything sensitive, or review every draft. Change the rules anytime.
Privacy built in
Replies are written to never confirm someone is a patient or reference treatment details, so every response is safe to post.
Escalation when it matters
Negative or sensitive reviews are flagged to your team with a suggested reply and context, so a human handles the moments that need one.
Works around the clock
Reviews that arrive at 9pm get a response by 9:01pm. Patients - and Google - notice practices that respond fast.
Learns your voice
Approve, edit, or reject drafts and the agent adapts, so responses sound more like your team over time.
Questions
Is review generation compliant with Google's policies?
Yes. Every patient is asked, with a direct link to your public Google review form. We never filter or gate reviews; a private feedback option is offered in addition, never as a substitute.
Can I respond to reviews from Xcare?
Yes. All reviews land in one inbox with suggested, privacy-safe replies your team can approve and post - or let the AI agent respond automatically within rules you set.
How does the AI review-response agent work?
The AI agent drafts a personalized reply to every new review - matching its tone, thanking the reviewer, and addressing concerns without ever confirming a patient relationship or sharing health details. You choose auto-publish for positive reviews, approve-before-posting, or draft-only mode.
What does the sentiment analysis show?
Xcare reads every review and survey response, then groups what patients say into themes - like staff friendliness, wait times, or billing - with mention counts and trends, so you know exactly what to celebrate and what to fix.
Will this help my local search ranking?
Review volume, recency, and responses are strong local ranking signals, so steady review flow supports your Google Business Profile and Local Pack visibility.